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Support

Technical Support

For warranty and on-call technical support, please submit the .

A representative will contact you within 1-2 hours. Our technical support team endeavors to resolve all support requests within same-next business day. All support inquiries are processed in the order they are received.
Our staff is available Monday through Friday 8:30AM-5PM PST.

S.F. BAY AREA SUPPORT: (415)-648-1121 Ext. 14
SACRAMENTO AREA SUPPORT: (916)-366-6161

SYSTEM SERVICE:
When placing a service call by phone or email, please provide the correct serial number. The SYSTEM Serial Number will look like "90925001/ASUS/P800/40GB" or "2001072216" and should be on a label located on the back of your system. Please submit the entire number as this will tell us the exact configuration of your machine and when it was purchased. Newer systems will have a numeric SN only.

MONITOR SERVICE:
Please enter serial number of the SYSTEM with which it was purchased or P.O Number if purchased separately.
Please note: we require original monitor packaging for service.

PROBLEM REPORT
Please try to be as specific as possible when communicating the problem. Report any errors, symptoms, or failures that you may be having. Always give us a list of all software that you are running, or trying to run. That includes any OS or Networking software.

LOCATION
Always leave us your exact location address, a contact person, and telephone number. Also include any other information that you think we may require.

Omnipro Technical Support Form
Asterisks (*) indicate required fields

First Name:	*
Last Name:	*
Company:	* (Please include specific company or department name)
Email:	*
Address:	*
Address2:
City:	*
State:	*
Zip:	*
Phone:	*
Reseller (if known):
Model Number:
Computer Serial Number:	* (Please enter whole serial number located at the back of CPU unit.)
Problem:

Once you click the "Submit" button, a record of your problem report is automatically saved into OmniPro's database. If you do not receive a confirmation page promptly, please do not press the "Submit" button again, just exit the page by entering a new WEB address or clicking the "Back" button on your browser.

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